Return & Refund Policy – Ruvi Store

At Ruvi Store, we are committed to delivering thoughtfully designed, high-quality fashion that meets your expectations. Every product goes through a careful quality check before dispatch to ensure the best experience for our customers.

1. No Return & Refund Policy

We do not offer returns or refunds once the order has been shipped. As each piece is carefully prepared and verified before dispatch, we request customers to review their order details before placing it.

2. Exchange in Valid Cases Only

While we do not provide returns, we do offer exchanges in genuine cases such as receiving a wrong product or a defective item. All requests are subject to verification by our team.

3. Exchange Request Window

Customers must raise an exchange request within 1–3 days of delivery. Requests made beyond this timeframe will not be accepted under any circumstances.

4. Mandatory Proof Requirement

To maintain fairness and authenticity, a clear package opening video is mandatory for any damage or defect claim. Requests without valid proof will not be processed.

5. One-Time Exchange Policy

Each order is eligible for one-time exchange only. We encourage customers to carefully select the correct size and product before placing the order.

6. Exchange Charges

A nominal fee of ₹150 will be applicable for all exchanges to cover shipping and handling costs.

7. Reverse Pickup Support

For your convenience, Ruvi Store provides a reverse pickup facility for approved exchange requests, making the process smooth and hassle-free.

8. Processing & Timeline

Once the returned product is received and successfully verified, the exchange will be processed within 12–15 working days.

9. Final Approval Rights

Ruvi Store reserves the right to approve or reject any exchange request after evaluating the issue, proof, and product condition.

10. Customer Support

For any queries, concerns, or assistance regarding exchanges or orders, customers can reach out to our support team via WhatsApp at +91 8208130234 during working hours for quick and reliable help.